Energy Priority Services Register: what it is and why it matters
A plain-English guide to the Priority Services Register for energy customers who may need extra help.
Mobile-friendly, plain-English support. No shame, no pressure, and no need to do everything at once.
Energy Priority Services Register: what it is and why it matters: the simple version
A plain-English guide to the Priority Services Register for energy customers who may need extra help.
This guide is for households trying to reduce pressure before a bill becomes harder to manage. Start with one small action: check the eligibility section, gather one piece of evidence, then use the official or provider route linked further down the page.
Quick answer
The Priority Services Register is a free support register for people who may need extra help with gas or electricity. You contact your supplier or network operator directly.
If this feels too much, pick one tiny step: open the support page, copy the script, or save this guide for later.
What it is
The Priority Services Register is a free support register for people who may need extra help with gas or electricity. You contact your supplier or network operator directly.
It can help with things like communication needs, meter reading support, advance notice of planned power cuts, and safer identification for home visits.
Who should check it
Disabled people, older people, households with young children, people with medical equipment, mental health needs, communication needs or temporary vulnerability should consider asking.
Script
Hi, I’d like to join the Priority Services Register. I need support because of my household circumstances. Could you tell me what help is available and confirm it in writing?
At a glance
- Best first step: check eligibility and gather the most recent letter, bill or evidence that explains your situation.
- Good for: people who need practical, low-pressure support rather than a long list of jargon.
- Helpful next step: save this guide into Your Unique Support if you want to build a simple plan.
Routes can change, so always check eligibility and final wording on the official provider, council, charity or regulator page.