Warm Home Discount and Priority Services Register
A simple guide to two energy support routes people often miss: Warm Home Discount and the Priority Services Register.
Plain-English UK support. Calm steps, no shame, and no need to do everything at once.
Warm Home Discount and Priority Services Register: the simple version
A plain-English guide to warm home discount and priority services register.
This guide is for people who need practical support, reduced costs or a clearer next step. Start with one small action: check the eligibility section, gather one piece of evidence, then use the official or provider route linked further down the page.
Quick answer
Warm Home Discount can reduce an electricity bill for eligible households. The Priority Services Register is separate and gives practical support such as accessible bills, extra notice of planned works and help during supply interruptions.
Do not mix the two up
Warm Home Discount is about money off. Priority Services Register is about practical support and safety. Some people may be eligible for both, but they are not the same thing.
What to check first
Check your supplier, your benefits or pension situation, and whether anyone in the home has a disability, long-term health condition, young child, communication need or extra support need.
What to do today
Open your energy supplier’s help page and search for “Priority Services Register”. Then check the official Warm Home Discount page so you know whether it is automatic or whether you need to apply.
At a glance
- Best first step: check eligibility and gather the most recent letter, bill or evidence that explains your situation.
- Good for: people who need practical, low-pressure support rather than a long list of jargon.
- Helpful next step: save this guide into Your Unique Support if you want to build a simple plan.
Routes can change, so always check final eligibility on the official provider, council, charity or government page.